Terms and Conditions
Last Updated: November 28, 2025
Welcome to Tea'l Cup Studio (referred to as “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, tealcupstudio.com (the “Website”), and any purchases or interactions with our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.
1. General Provisions
1.1 Acceptance of Terms
By accessing or using the Website, placing an order, or engaging with any of our services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to comply with these Terms. If you are using the Website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1.2 Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
1.3 Eligibility
Our Website is intended for users who are legally capable of entering into binding contracts. By using our Website, you represent that you meet these eligibility requirements.
2. Use of the Website
2.1 Account Creation
To make a purchase or access certain features, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account by not sharing your login credentials.
- Notify us immediately of any unauthorized use of your account.
We are not liable for any losses arising from unauthorized access due to your failure to secure your account.
2.2 Prohibited Activities
You agree not to:
- Use the Website for any unlawful or unauthorized purpose.
- Attempt to interfere with the Website’s functionality, including through hacking, introducing viruses, or overloading servers.
- Copy, reproduce, or distribute any content from the Website without our prior written consent.
- Engage in any activity that disrupts or impairs the Website’s performance or accessibility.
2.3 Intellectual Property
All content on the Website, including text, images, logos, designs, and product descriptions, is owned by or licensed to Tea'l Cup Studio. You may not use, reproduce, or distribute any content without our express written permission, except for personal, non-commercial use related to your shopping experience.
3. Products and Orders
3.1 Product Information
We strive to provide accurate descriptions, images, and pricing for all products listed on the Website. However:
- We do not guarantee that product descriptions, colors, or images are error-free.
- We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
- Product availability is subject to change, and we do not guarantee that items will remain in stock.
3.2 Pricing
All prices are listed in USD and exclude applicable taxes, shipping, and handling fees unless otherwise stated. We reserve the right to adjust prices at any time without notice. Orders placed before price changes will be honored at the original price.
3.3 Order Placement
By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to:
- Accept or decline your order for any reason, including unavailability of products, pricing errors, or suspected fraud.
- Cancel or limit quantities of an order at our discretion.
- Request additional verification before processing your order.
Once an order is confirmed, you will receive an email confirmation with details of your purchase.
3.4 Payment
We accept payments via all major bank cards. You agree to:
- Provide accurate payment information.
- Authorize us to charge the total amount, including taxes and shipping, to your chosen payment method.
- Pay any additional fees incurred due to declined transactions or insufficient funds.
All payments are processed securely, but we are not liable for issues arising from third-party payment processors.
4. Shipping and Delivery
4.1 Shipping Policy
We ship to the United States. Shipping costs and estimated delivery times are provided at checkout. These are estimates only, and we are not responsible for delays caused by third-party carriers, customs processes, or unforeseen circumstances (e.g., weather events).
4.2 Delivery
- You are responsible for providing a correct and complete shipping address.
- We are not liable for orders lost or delayed due to incorrect address information.
- Risk of loss and title for products pass to you upon delivery to the shipping carrier.
4.3 Customs and Duties
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. We recommend contacting your local customs office for details before ordering.
5. Returns, Refunds, and Exchanges
5.1 Return Policy
We accept returns for eligible products within 30 days of delivery, provided the items are unused, in their original condition, and with all tags and packaging intact. To initiate a return, please contact us at
5.2 Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Consumable Items such as tea.
5.3 Refund Process
- Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- We reserve the right to inspect returned items and deny refunds for non-compliant returns.
5.4 Exchanges
Exchanges are subject to product availability. If an exchange is not possible, we will issue a refund or store credit at our discretion.
6. Warranty and Disclaimers
6.1 Product Warranty
Certain products may come with a manufacturer’s warranty. Details are provided in the product description or accompanying documentation. Contact us for assistance with warranty claims.
6.2 Disclaimers
Except as expressly stated, all products are sold “as is.” We disclaim any implied warranties, including warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law. We do not guarantee that the Website or products will meet your expectations or be free from defects.
7. Limitation of Liability
To the fullest extent permitted by law, Tea'l Cup Studio, its affiliates, and their respective officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of the Website or products.
- Errors, delays, or interruptions in service.
- Unauthorized access to your account or data.
Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.
8. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.
9. Termination
We reserve the right to suspend or terminate your access to the Website at any time, without notice, for any reason, including violation of these Terms. Upon termination, your account and right to use the Website will cease immediately.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of South Carolina, without regard to conflict of law principles.
10.2 Dispute Resolution
Any disputes arising from these Terms or your use of the Website shall be resolved through negotiation. If unresolved, disputes will be submitted to binding arbitration in Atlanta Georgia, conducted under the rules of American Arbitration Association. You waive your right to participate in class action lawsuits related to these Terms.
If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
11. Miscellaneous
11.1 Entire Agreement
These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Tea'l Cup Studio regarding your use of the Website.
11.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.3 No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
11.4 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at our discretion.
12. Contact Information
For questions, concerns, or support, please contact us at:
Email:
Phone: (980) 355-9402
Address:
Tea'l Cup Studio
C/O 2764 Pleasant Road, Suite A #946
Fort Mill, South Carolina 29708
