Frequently Asked Questions

Orders & Shipping

• Do you ship internationally?

  Not at this time.

• Can I track my order?

  Yes. After your order has shipped and a shipping tracking number issued, you will receive an email with the tracking information. Customers with site accounts can login and review their "Orders"

• How long will my order take to arrive?

  You can track your shipping status after the fullfillment stage. Time to fullfill will vary 1-5 days depending on the item.

• How can I change my order?

  You will need to email or call to support to request changes to your order.

Exchanges & Returns

• How can I exchange or return a product?

  Please email or call to make any exchange or return for refund requests.

About TCS Store

• Are your books available in stores?

  Under development. Go to the Locations page.

• How do I get to your shop?

  Currently we are only an online store.

Other

• Can I promote or sell your products?

  Please contact us, we would like to hear about your ideas.

Loyalty Points Program

• What is our Loyalty Points Program?

  Our Loyalty Points Program rewards registered customers for shopping with us. You earn points on qualifying purchases, which you can redeem as discounts on future orders. It's our way of thanking you for being a loyal customer!

• Who can participate in the Loyalty Points Program?

  The program is available exclusively to customers with a registered account on our website. Guest checkouts do not earn or redeem points.

• How do I earn loyalty points?

  You earn points primarily based on your purchases:

  • For every $1 spent on eligible products.
  • Points are awarded after your order is completed and shipped.
  • Bonus points may be available for actions like signing up, leaving reviews, or during special promotions.

  Points are not earned on shipping fees, taxes, gift cards, or redeemed discounts.

• How can I check my points balance?

  Sign in to the Account page. You'll see your current balance.